Join Our Team

Looking for something new?

We offer a state-of-the-art veterinary hospital, competitive salary, and other benefits! Check out our open positions below, and submit your resume using our application builder at the bottom of this page.

Associate Veterinarian

Position Overview

As an Associate Veterinarian, your responsibility is to provide high-quality medical care and client education. As a leader in the practice, you will mentor an effective and productive veterinary medical team, advocate for patients and clients, ensure a safe and effective work environment, and improve both the medical quality and business performance of the hospital. You will report directly to the Medical Director (MD), with accountability to the Hospital Manager (HM). Your work will directly support the HM – MD partnership in support of hospital goals.

Responsibilities

The Associate Veterinarian is responsible for the following list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. 

Client Service:

  • Work with hospital team on efficient client flow to ensure an excellent experience
  • Foster an educational experience for the client
  • Effectively communicate the treatment plan to the client and the team, including cost
  • Keep clients informed regarding patient status, results of diagnostics, and prognosis
  • Assist HM – MD team in handling difficult client interactions
  • Ensure thorough client communication by the hospital team
  • Maintain client communication when their primary veterinarian is not available
  • Conduct follow up correspondence

Medical Service:

  • Work with MD to create systems enabling efficient delivery of medical care by the team
  • Minimize patient stress while performing high-quality exams, diagnostics, and procedures
  • Create individual patient plans based on the case specifics, including follow up care
  • Work with referral partners to provide comprehensive oversight of patient care
  • Work with MD to review cases, assess skills, and continuously develop skills
  • Keep current with the highest standards of medical care

Clerical Service:

  • Maintain accurate medical records
  • Work with MD to effectively manage global glossary for quick AVImark data entry
  • Respond to Goodheart email in a professional, timely manner
  • Participate in modifying and updating systems, guidelines, and procedures as needed
  • Accurately charge clients for all services performed
  • Perform other duties as assigned

Staff Management:

  • Assist the HM – MD team in onboarding new staff, including veterinarians
  • Participate in individual staff Leadership Sessions as requested by the HM – MD team
  • Participate in training, education, development, supervision of staff
  • Ensure an atmosphere of cooperation and mutual respect

Marketing:

  • Understand, participate, and support public relations, marketing events, and programs
  • Assist HM – MD team in creating marketing tools and materials

Meetings:

  • Actively participate in regular doctor meetings
  • Attend monthly hospital meetings; actively assist HM – MD team with content and flow

 

Professional Experience / Skills 

  • Excellent communication and presentation skills
  • Ability to build long term relationships
  • Ability to develop visionary products and services
  • Comfortable in high growth environments
  • Experience with or willingness to learn budgeting and financial management
  • Willingness to learn management and leadership skills
  • Practical experience with client relations
  • Strong general medical and surgical experience

Personal Characteristics

  • Strong enjoyment of client relationship and education
  • Compassion toward animals and people
  • Hands-on, roll-up-your-sleeves mentality
  • Strong relationship building skills
  • High energy, passion, and drive to be successful
  • Aptitude for technology
  • Ability to process and respond to all communication in a timely manner
  • Fast learner, able to multi-task and be flexible to change
  • Ability to think creatively and problem solve
  • Team player who can work effectively in a fast-growing, dynamic environment
  • Effective communicator in a variety of situations
  • Great attention to detail
  • An entrepreneurial mindset

Physical Requirements

  • Dependable attendance/presence at the hospital is a must
  • Allergies to animals must be controllable through medication
  • Must be able to lift 40 pounds, walk, bend, stand, and reach during a minimum 8-hour day
  • Must be willing to work long or irregular hours under pressure conditions
  • Potentially subject to high noise levels, bites and scratches, and hazardous chemicals

Education

  • DVM, VMD, or equivalent degree required
  • Licenses/registrations in compliance with local, state, and national requirements
  • Training/certification in business management, HR, finance, accounting desirable

 Compensation

 Goodheart offers a competitive salary and benefits package.

Veterinary Technician

Position Overview

As a veterinary technician, your responsibility is to support the doctors and other team members in providing high-quality medicine in a friendly and efficient manner that ensures excellent service to our clients and patients.

Responsibilities

A veterinary technician is responsible for the following list of essential job requirements.  This list may be revised at any time and additional duties not listed here may be assigned as needed.

Client Service:

  • Check clients in and out for appointments, surgeries, and procedures
  • Foster an educational experience for the client
  • Provide exemplary communication and customer service
  • Explain discharge instructions to clients after appointments, surgeries, and procedures
  • Conduct follow up correspondence

Technical Service:

  • Manage outpatient exam flow, including patient restraint
  • Monitor anesthesia for and assist doctors during surgeries
  • Perform dental prophylaxis and radiology
  • Provide necessary care and treatments for hospitalized patients
  • Prepare testing for in-house or referral laboratory properly
  • Perform venipuncture and IV catheter placement
  • Produce digital radiographs
  • Verify and fill patient prescriptions
  • Provide appropriate urgent care during emergencies
  • Provide cleaning and maintenance for medical and office equipment

 Clerical Service:

  • Maintain accurate medical records
  • Answer and direct multiple phone lines
  • Respond to Goodheart email in a professional, timely manner
  • Prepare and process faxes, scans, and referral reports
  • Learn, use, and improve estimates, fee schedule, and other operational documents
  • Ensure cleanliness of exam rooms, surgical areas, and treatment area
  • Perform other duties as assigned

 Professional Experience / Skills

  • 2+ years of technician experience preferred
  • Comfortable with anesthesia monitoring and dental prophylaxis
  • Consistent phlebotomy skills
  • Fluency with computers required (MS Office at minimum)
  • Experience with AVImark software preferred

Personal Characteristics

  • Strong enjoyment of client relationship and education
  • Compassion toward animals and people
  • Hands on, roll-up-your-sleeves mentality
  • Strong relationship building skills
  • High energy, passion, and drive to be successful
  • Aptitude for technology
  • Ability to process and respond to all communication in a timely manner
  • Fast learner, able to multi-task and be flexible to change
  • Ability to think creatively and problem solve
  • Team player who can work effectively in a fast growing, dynamic environment
  • Effective communicator in a variety of situations
  • Great attention to detail

Physical Requirements 

  • Dependable attendance
  • Allergies to animals must be controllable through medication
  • Must be able to lift 40 pounds, walk, bend, stand, and reach during a minimum 8-hour day
  • Must be willing to work long or irregular hours
  • Potentially subject to high noise levels, bites and scratches, and hazardous chemicals

 Education

  • High School Diploma or GED equivalent required
  • Training/certification/licensure in veterinary technology highly desirable

Compensation

Goodheart offers a competitive salary and benefits package for full time employees

Client Service Coordinator

Position Overview

As a Client Service Coordinator (“CSC”), your responsibility is to drive the flow of the hospital by coordinating patient care in a friendly and efficient manner that ensures excellent service to our clients and patients. 

Responsibilities

A CSC is responsible for the following list of essential job requirements.  This list may be revised at any time and additional duties not listed here may be assigned as needed.

Client Management:

  • Schedule appointments, surgeries, and procedures
  • Register new clients
  • Check clients in and out for appointments, surgeries, and procedures
  • Confirm patient appointments
  • Prepare next day surgery and treatment documents

Client Service and Education:

  • Provide exemplary communication and customer service
  • Conduct follow up correspondence
  • Receive and process client requests and prescription refill requests
  • Prepare and mail greeting cards to welcome new clients and reward existing clients

Clerical Service:

  • Maintain accurate medical records
  • Answer and direct multiple phone lines
  • Respond to Goodheart email in a professional, timely manner
  • Prepare and process faxes, scans, and referral reports
  • Ensure cleanliness of the lobby, exam rooms, and client hospitality station
  • Provide cleaning and maintenance of office equipment
  • Perform other duties as assigned

Professional Experience / Skills

  • 1+ years of reception and customer service experience preferred
  • Strong communication and multitasking skills
  • Fluency with computers required (MS Office at minimum)
  • Experience with AVImark software preferred
  • Veterinary clinic experience preferred, but always willing to train the right person

 Personal Characteristics

  • Strong enjoyment of client relationship and education
  • Compassion toward animals and people
  • Hands-on, roll-up-your-sleeves mentality
  • Strong relationship building skills
  • High energy, passion, and drive to be successful
  • Aptitude for technology
  • Ability to process and respond to all communication in a timely manner
  • Fast learner, able to multi-task and be flexible to change
  • Ability to think creatively and problem solve
  • Team player who can work effectively in a fast growing, dynamic environment
  • Effective communicator in a variety of situations
  • Great attention to detail

Physical Requirements

  • Dependable attendance
  • Allergies to animals must be controllable through medication
  • Must be able to lift 40 pounds, walk, bend, stand, and reach during a minimum 8-hour day
  • Must be willing to work long or irregular hours
  • Potentially subject to high noise levels, bites and scratches, and hazardous chemicals

 Education

  • High School Diploma or GED equivalent required

 Compensation

Goodheart offers a competitive salary and benefits package for full-time employees

We offer a state-of-the-art veterinary hospital, competitive salary, and other benefits! Check out our open positions below, and submit your resume using our application builder at the bottom of this page. We are always glad to accept resumes from enthusiastic people eager to join our team. Please submit your application below.

Want to apply?

Complete the form below to submit a resume and cover letter to our hiring manager.